Contact Us
Our teams are waiting to help you with any questions you may have. Please have your order number to hand so that we can process your request as efficiently as possible. We're sorry we don't have a phone number to call.
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Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.
Your tracking information will be sent via email when your order is dispatched or you can track it using your order number and the email address you used to place your order here
Please return your item(s) to us following the methods below:
ACCESS RETURNS PORTAL
Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.
Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Print a returns labels on our Returns Portal and drop it off at your local post office. You will receive an email confirmation for tracking and proof of return!
| Delivery option | Delivery times | Delivery cost |
|---|---|---|
| IRE Standard Delivery | Up to 5 Working Days (if ordered before midnight, delivery is Monday - Friday) | €4.99 per order |
| IRE Express Delivery | 2 Working Days (if ordered before 4PM, delivery is Monday - Friday). Town restrictions apply. | €7.99 per order |
| Free Express Delivery For A Year | 2 Working Days (if ordered before 4PM delivery is Monday - Friday). Town restrictions apply. | €14.99 per order |
Although our couriers do strive to achieve the above delivery schedules 100% of the time, unfortunately we cannot guarantee that you will receive the goods within the estimates delivery times.
Irish deliveries may be made any time between 8:00am and 8:00pm (Excluding Saturday/Sunday). Please try to ensure that there is access to the delivery property during this window, however if you are not at home,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.