Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
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Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
Up to 3 Working Day (if ordered before 1pm Monday – Thursday)
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home ,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
FREE Returns Portal
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached
Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
Print a FREE returns labels on the Parcel Connect Website here and drop it off at your local Parcel Connect Store. A list of these stores can be found here.You will receive an email confirmation for tracking and proof of return
Alternatively, you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage. Please keep your proof of postage safe in case you need this as your proof of return. Please note this returns method is made at the customers cost.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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