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FAQ! Need Help?

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See Our Most Frequently Asked Questions Below
EXTENDED RETURNS

Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

We now offer FREE Doddle Returns to all UK customers as well as a FREE UK Collect+ returns service via over 5,900 local stores nationwide.

Please click here to view our full Returns Policy.

HOW MUCH DOES DELIVERY COST?
Delivery OptionDelivery TimesDelivery Costs
IRE Standard Delivery 3 - 5 Working Days €3.99
IRE Next Day Delivery Order by 1pm Monday to Friday to receive your order the next working day. €5.99
PLT Royalty Delivery Unlimited next day delivery for a year €11.99

 Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home ,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

HOW LONG DO I HAVE TO RETURN AN ITEM?
You are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.
HOW DO I RETURN AN ITEM (RETURNS LABELS)?
Please return your item(s) to us following the methods below:

 

  1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached
  2. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
  3. Print a FREE returns labels on the Parcel Connect Website here and drop it into your local Parcel Connect Store. A list of these stores can be found here. You will receive an email confirmation for tracking and proof of return
  4. Alternatively you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage.

Please keep your proof of postage safe incase you need this as your proof of return.

If you haven’t got your returns label don’t stress! You can download a new one here.

 

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.