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FRFAQ! Need Help?
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What countries do you ship to?
Sorry! We don't currently ship to that country.
We’ve extended our returns policy for Christmas 2019. All orders placed from 3rd October 2019 through to the 24th December 2019 can be returned up until 31st January 2020. Subject to our returns policy.
See Our Most Frequently Asked Questions Below
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| IRE Standard Delivery | 3 - 5 Working Days | €3.99 |
| IRE Next Day Delivery | Order by 1pm Monday to Friday to receive your order the next working day. | €5.99 |
| PLT Royalty Delivery | Unlimited next day delivery for a year | €11.99 |
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home ,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached
- Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
- Print a FREE returns labels on the Parcel Connect Website here and drop it into your local Parcel Connect Store. A list of these stores can be found here. You will receive an email confirmation for tracking and proof of return
- Alternatively you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage.
Please keep your proof of postage safe incase you need this as your proof of return.
If you haven’t got your returns label don’t stress! You can download a new one here.
Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
