FAQ! Need Help?

You are able to return unsuitable items within 28 days of the date shown on the dispatch note. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.

Please return your item(s) to us following the methods below:

 

FREE Returns Portal
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Print a FREE returns labels on the Parcel Connect Website here and drop it off at your local Parcel Connect Store. A list of these stores can be found here.You will receive an email confirmation for tracking and proof of return

Post Office
Alternatively, you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage. Please keep your proof of postage safe in case you need this as your proof of return. Please note this returns method is made at the customers cost.

Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.