Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
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Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
Up to 3 Working Day (if ordered before 1pm Monday – Friday)
Up to 1 Working Day (if ordered before 1pm Monday – Friday)
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check:
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.
Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end
Although our couriers do strive to achieve the above delivery schedules 100% of the time, unfortunately we cannot guarantee that you will receive the goods within the estimates delivery times.
Irish deliveries may be made any time between 8:00am and 8:00pm (Excluding Saturday/Sunday). Please try to ensure that there is access to the delivery property during this window, however if you are not at home,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
Please note: There will be no deliveries on the 2nd Jan.
PrettyLittleThing *Unlimited Express costs €9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Express is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Express Delivery only. Postcode restrictions apply, see below. Orders must be placed before 9pm Monday - Friday .There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Express in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Express delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. *Unlimited Next Day Delivery service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.SHOP NOW
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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