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DELIVERY INFORMATION
What countries do you ship to?
Sorry! We don't currently ship to that country.
Due to the current circumstances surrounding COVID-19 we are extending our returns periods. All orders (subject to our returns policy) can be returned up to 45 days after the date of purchase.
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
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**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| IRE Standard Delivery | Up to 5-7 Working Days | €4.99 |
| IRE Express | Up to 3 Working Days (if ordered before 1pm) | €8.99 |
| PLT Free Delivery For A Year |
Up to 72 Hours |
€9.99 |
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| IRE Standard | Up to 5 - 7 Working Days | €6.99 |
| IRE Express | Up to 3 Days (if ordered before 1pm) | €8.99 |
Although our couriers do strive to achieve the above delivery schedules 100% of the time, unfortunately we cannot guarantee that you will receive the goods within the estimates delivery times.
Irish deliveries may be made any time between 8:00am and 8:00pm (Excluding Saturday/Sunday). Please try to ensure that there is access to the delivery property during this window, however if you are not at home,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
Please note: There will be no deliveries on the 2nd Jan.
PrettyLittleThing *Unlimited Next Day costs €9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next working day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 9pm Monday - Friday .There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. *Unlimited Next Day Delivery service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.
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FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
