Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
What is the issue regarding your order?
What is the issue regarding your order?
Please use the contact form below to let us help with your query
We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. If you returned your order over 21 days ago and still haven’t heard from us, hit us up using the form below so we can help.
PrettyLittleThing *Unlimited Next Day costs €9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before midnight Monday - Thursday or 8pm Friday for Dublin (Postcodes 1 to 24) and for the rest of Ireland order before 1pm Monday to Thursday and 8pm Friday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable.
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached, cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or print a FREE returns label here on the Parcel Connect Store (Find a list of these stores here) You will receive an email confirmation for tracking and proof of return. Alternatively you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage.
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